---
title: "(Some) contacts are not syncing from the CRM"
url: "https://help.emlen.io/en/article/some-contacts-are-not-syncing-from-the-crm"
language: "en"
last_updated: "2025-09-09T09:06:13.243Z"
---

# (Some) contacts are not syncing from the CRM

Please check first if the CRM integration is connected. Try to disconnect it and then connect it again.

Please note that these fields must be populated in your CRM so that the sync is working:

**Salesforce:**

-   Contact: Email, Lastname
-   Company (Account in Salesforce): Name

**Hubspot:**

-   Contact: Email
-   Company: Name

**Pipedrive:**

-   Contact (Person in Pipedrive): Email, Name (first or last)
-   Company (Organization in Pipedrive): Name